Shipping & Returns

Draft — for legal review before publishing. Last updated: 6 September 2026

Shipping

• Orders are dispatched within 1-2 business days of payment confirmation
• Delivery typically takes 3-7 business days depending on your location within India
• You'll receive an order confirmation by email as soon as you pay
• Shipping: free, included in the ₹249 price — no separate shipping charge at checkout

Returns

We don't accept returns. Because each tag links directly to your account and your pet's profile once activated, a returned tag can't simply be resold to another customer the way an unopened, generic product could.

Damaged or lost tags

If your tag is lost or damaged, order a replacement at the standard price of ₹249 (free shipping included) and link it to your existing account once it arrives — your account and your pet's profile stay exactly as they were, so nothing about your setup is lost.

Order issues

If your order arrives damaged, incorrect, or doesn't arrive at all, contact us at support@havefoi.com with your order number and we'll resolve it.

This is a starting draft — the return window and shipping-cost policy above are suggested defaults, not confirmed decisions. Please confirm both (and get this reviewed by a lawyer) before publishing.